Delivery

  • Local Pickup –FREE
  • Spend over £35 –FREE via Royal Mail tracked 48 (2-3 days)
  • Shipping via Royal Mail Tracked 48 (2-3 days) –£3.95

Dispatch times may vary but we usually dispatch within 2 days, including weekends.

If you need your item sooner, please contact me and I will do my best to get it to you!

Returns

We want you to love what you buy, so please get in touch if you have any concerns at all and we will do our very best to help you. Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we may not be able to offer you a full refund or exchange. The returns period for faulty items is 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging wherever possible. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@littledogillustration.co.uk and send your item to: 18 Coed Afon, Llangollen, LL208LB.

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at admin@littledogillustration.co.uk for all questions related to refunds and returns.

General Terms and Conditions

While we make every effort to ship your goodies as soon as possible, shipping and/or dispatch times may be subject to delays that are our of our control.

You can contact us at admin@littledogillustration.co.uk or on 07973451853